Privacy policy
This policy explains how Last Drive collects, uses, shares and protects your personal information. Last Drive AU is a registered business name of Devalo Technologies Pty Ltd (ABN 17 700 733 277). In this policy "Last Drive", "we" and "us" mean that business. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
1. What we do
We help people sell old, damaged or unwanted vehicles to wreckers and recyclers. You tell us about your vehicle, we share it with wreckers who cover your area to get offers, and if you accept one we help arrange pickup. The wrecker buys the vehicle from you and pays you directly.
2. What we collect
- Contact details: your name, and your Facebook or Instagram profile name when you message us. Later, if you go ahead with an offer: your phone number, and the pickup address and access notes.
- Vehicle details: year, make, model, condition, whether it runs, registration number and state, VIN, approximate age, and the postcode where it's kept.
- Photos you send of the vehicle. The photos you send us are the photos we share with wreckers, as you sent them. Photos can show number plates, places or people, so please only include the vehicle.
- Your answers and messages, including the price you're hoping for and when you'd like to sell.
- ID and vehicle checks: we don't collect copies of your ID, and we don't run ownership, finance or history checks on your vehicle. The wrecker that buys your vehicle will ask for proof that it's yours, may need to see your ID, and may check the vehicle's history at pickup, as the law requires of them. They handle that information under their own privacy policy.
- Sale details: the offer you accept, your message accepting it and agreeing to share your details with that wrecker, the pickup booking, and your confirmation that the wrecker has paid you.
- Website and device information: when you visit our website, our hosting provider records technical details such as your IP address and browser. If we use analytics or advertising tools, they collect the information described in section 8. Our offer pages don't ask for your name or contact details.
We don't ask for, and you shouldn't send us, bank account details, card numbers or copies of ID through Messenger.
We deal only with people aged 18 or over who own the vehicle or are allowed to sell it.
3. How we collect it
- Directly from you, through Facebook Messenger, Instagram, WhatsApp, text message, our website, phone or email.
- From our website, through cookies and similar tools (section 8).
- From Meta (Facebook and Instagram), which passes on your messages and answers when you contact us through our ads or Page.
- From the wrecker that collects your vehicle, about the pickup and payment.
4. Why we use it
- To get you offers for your vehicle and help you compare them.
- To arrange pickup with the wrecker whose offer you accept.
- To confirm you can sell the vehicle and that it's safe and lawful to buy.
- To reply to you and keep you updated.
- To keep records we're required to keep, handle complaints and disputes, and prevent fraud.
- To understand which of our ads, pages and areas work, including through any analytics tools we use on our website (see section 8).
- To send you marketing, only if you've agreed. You can opt out at any time.
If you don't give us the information we ask for, we may not be able to get you offers or arrange a sale.
5. Who we share it with
- Wreckers in your area: your vehicle details, the photos you send us and your general area (postcode or suburb), so they can make offers. We send these by Messenger, text message, WhatsApp, email or phone. They do not see your name, phone number or address at this stage.
- The wrecker whose offer you accept: your name, phone number and pickup address, so they can collect the vehicle and pay you. We only share these once you've accepted the offer and agreed to it. That wrecker pays Last Drive a fee for the introduction; it doesn't come out of the price you're paid.
- Service providers who help us run the business, such as Meta (Facebook, Messenger, Instagram, WhatsApp and advertising), Google (website analytics and advertising), our phone, text message and email providers, our hosting and storage providers, vehicle check providers and our accountants, lawyers and insurers. They may only use it to provide their service to us.
- Government and law enforcement, where the law requires or allows it, for example if a vehicle is reported stolen.
We don't sell lists of personal information, or share it for other businesses' marketing. Your contact details only go to a wrecker once you've accepted their offer and agreed to it.
6. Overseas
We keep your enquiry, messages and photos mainly in our Facebook Page's Messenger inbox. Meta runs it and processes information in countries including the United States and Ireland. Some information may also be held in the phones, email and messaging apps our team uses, for example when we send photos to wreckers, and those providers may store it overseas, including in the United States. Google and Meta process our website analytics and advertising information overseas, including in the United States (section 8).
7. How we protect and keep it
Only our team can open our Facebook Page inbox, and every account with access uses two-step sign-in. The phones and computers we use for Last Drive are passcode-locked, and we keep information on them only as long as we need it for your enquiry. We keep records of completed sales for 7 years, as the law requires for business records. If your enquiry doesn't go ahead, you can ask us to delete it at any time (section 10). Deleting a conversation from our Page inbox doesn't delete your own copy in Messenger, and Meta keeps information under its own privacy policy. Photos and details are only shared as described in section 5.
8. Cookies and analytics
We may use analytics and advertising tools on our website, such as Google Analytics, Google's advertising tags and the Meta Pixel. If we do, they set cookies and similar identifiers to tell us which pages people visit, which ads or links brought them, and when someone taps a button to message us. Google and Meta process this information overseas, including in the United States, and may use it to measure our ads and to show our ads to people who have visited our site, including on Facebook and Instagram. We don't use these tools on our offer pages.
Where we show a cookie notice, you can decline these cookies. You can always block or delete cookies in your browser settings, opt out of Google Analytics with Google's browser add-on, and change your ad settings in your Google and Facebook accounts.
9. Automated decisions
Offers are made by wreckers, and our team decides which wreckers see your vehicle. We don't currently make decisions about you that are based only on automated processing. If that changes, we'll update this policy to explain what we automate and how it affects you.
10. Accessing, correcting or deleting your information
You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, by contacting us (section 12). If you ask us to delete it, we'll delete what we hold. We'll confirm who you are, then respond within 30 days. Some records must be kept for the legal period even if you ask us to delete them; we'll explain if that applies.
11. Complaints
If you're unhappy with how we've handled your information, contact us first and we'll respond within 30 days. If you're still not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
12. Contact us
Last Drive AU
Email: privacy@lastdrive.com.au
13. Changes
We may update this policy. The date at the top shows when it last changed. Significant changes will be shown on this page.